Frequently Asked Questions (FAQs)


How do I order the proper size vent?

Please review our our how to page here or Call us at 800-813-1849 and we would be happy to help.


What is your return policy?

Please look at instructions for returns here.


When will my order arrive?

We ship everything in stock the same or next business day. Once shipped and billed, you will get an email with a link for tracking.

If for some reason we are out of stock on an item, you will get an email with estimated ship date within 24 hrs of your order.


What is my shipping charge?

Here is a table of our current shipping charges.


What if I can’t find exactly what I need on your web site?

Please call. We have thousands of items we can custom order and we may even have what you need in stock.


How can I contact customer service?

Phone, Fax, Email, or in Person. We are easy to reach and welcome any calls. We are not a company that hides behind a website and email to avoid person to person contact. Here is our contact page.


Can I set up an account with JEDCO Supply?

We set up accounts with HVAC Professionals on standard terms. Please call to discuss your needs and request an application. Our credit process requires you to be in business for a minimum of one year.