Jedco Policies


SHIPPING POLICY:

All orders received by 4:00 EST will ship the same day assuming that the item(s) are in stock.  In the event of a discontinued, backordered, or out of stock item we will contact you by email or phone to notify you. All standard orders will ship by UPS ground. Certain items and/or orders due to size or weight are unable to be sent by standard UPS ground and require shipment by freight line. In such cases we will notify you of this and if any additional charges or conditions will apply.

For standard orders shipping charges are determined by the total value of the items ordered. The freight charge will be updated as you add items to your cart or you can see charges as listed below:

Freight Charges on Internet Orders
Order Size
Freight Charge
<30.00
8.00
<60.00
8.75
<100.00
9.50
<200.00
14.50
<300.00
19.50
≥300.00
24.50

 

The rates above apply only to the continental 48 states, additional charges will apply to HI or AK. In such cases we will confirm the exact shipping charge with you before we release your order.

If you would like to determine the time in transit or delivery date you may use the UPS link below:

UPS TIME IN TRANSIT MAP from JEDCO Suwanee, GA Warehouse

UPS Transit Map




RETURN POLICY:

“We guarantee that you will be satisfied with every product we sell or you may return it for a full refund or exchange” **

We want you to be secure in your decision to shop with us, so we make it straightforward and easy to return or exchange an item should you not be satisfied for any reason.

On all purchases of stock items, you may return the item within 30 days for a full refund or exchange*, the only requirement is that the item be returned to us in as new condition - its that simple. Please click on the link below to download our return form. Please fill out and send a copy back with your return:

PDFJEDCO Return Form (PDF)

* Note on standard returns the refund applies to the cost of the goods only, we cannot refund freight in or freight out, with the following exceptions:

  1. receipt of damaged or defective merchandise

  2. an error made by our company in sales or shipping  (please call us for assistance)

Should you receive damaged or defective merchandise please keep the item, the original box and packing material, and give us a call. We will immediately reship you a replacement item or issue you a refund if you prefer, and we will handle the claim with either the manufacturer or the carrier. We will make arrangements to get the damaged/defective merchandise back from you at our cost.

For standard returns you may return the item(s) by whichever carrier you prefer (UPS, FedEx, USPS, etc). We ask that you package your return with care, and we recommend that you insure and get tracking information on your return, as we cannot be responsible for lost, damaged, or misdirected returns.