Frequently Asked Questions (FAQs)
ORDERING
How do I order the correct size vent or grille? Registers and grilles are ordered by the size of the duct opening — not the size of the existing vent cover. Review our full sizing guide at jedcosupply.com/how-to-size-grilles
Do you carry custom or special order HVAC products? Yes. We specialize in custom size registers, grilles, diffusers, and specialty commercial HVAC products. Visit jedcosupply.com/what-can-we-make for a full overview of what we can source and build to order.
What brands does JEDCO Supply carry? We carry products from over 50 trusted HVAC manufacturers including Honeywell, Indeeco, Sterling, Reznor and many more. View our full line card at info.jedcosupply.com/line-card.
What if I can't find exactly what I need on your website? Please call us at 678-608-2858. We have thousands of items we can custom order and we may even have what you need in stock.
SHIPPING
When will my order ship? In-stock items ordered before 3:00 PM EST ship the same day from our Suwanee, Georgia warehouse. Once shipped you will receive a tracking email with a delivery link. If an item is out of stock, you will receive an email with an estimated ship date within 24 hours of your order.
What are your shipping charges? Current shipping rates are available at info.jedcosupply.com/shipping. Call us at 678-608-2858 if you have questions about a specific order.
Do you ship nationwide? Yes. We ship HVAC parts and supplies to contractors and customers across the entire United States.
Can I pick up my order in person? Yes. Free in-store pickup is available at our Suwanee, Georgia location at 1105 Satellite Boulevard, Suite 300. Call ahead to confirm your order is ready for pickup.
CONTRACTOR ACCOUNTS
Do you offer contractor or wholesale pricing? Yes. Licensed HVAC contractors and wholesalers qualify for discounted contractor pricing. A registered JEDCO account is required. Visit jedcosupply.com/for-professionals to learn more and begin setting your account up.
How do I set up a customer account? Setting up an account is free and takes less than a minute. Request your online account at jedcosupply.com/customer-login-setup or call us at 678-608-2858 and we will set one up on the spot.
What are the requirements for a credit account? We require a minimum of one year in business to set up open account terms. Call us at 678-608-2858 for details.
RETURNS & SUPPORT
What is your return policy? Full return instructions and conditions are available at jedcosupply.com/return-policy.
How do I contact customer service? We are easy to reach and welcome any calls — we are not a company that hides behind a website to avoid person to person contact. Reach us by phone at 678-608-2858, by email at sales@jedcosupply.com, or in person at our Suwanee, Georgia location Monday through Friday, 7:30 AM to 5:00 PM EST. For additional contact options visit jedcosupply.com/contact-us.
ABOUT JEDCO
How long has JEDCO Supply been in business? JEDCO Supply was founded in 2013 in Atlanta, Georgia and has grown into one of the largest distributors of registers and grilles in the country — serving contractors, engineers, and HVAC professionals nationwide.
Where is JEDCO Supply located? We are located at 1105 Satellite Boulevard, Suite 300, Suwanee, Georgia 30024. Office hours are Monday through Friday, 7:30 AM to 5:00 PM EST.
Does JEDCO Supply serve both residential and commercial customers? Yes. We stock products for residential, light commercial, and heavy commercial HVAC applications. Both homeowners and licensed contractors are welcome.